Shipping policy
Order Processing Time
All orders are processed within 1-2 business days. Orders are shipped after the payment has been confirmed. If for any reason there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges depend upon destination and package size. Shipping charges for your order will be calculated and displayed at checkout.
We ship to North America (Canada, United States and Mexico) and Europe:
| Destination | Estimated Time |
|---|---|
| Mexico | 1 to 3 business days by FedEx Economy or alike |
| United States | 2 to 5 business days by DHL Express Worldwide or alike |
| Canada | 2 to 5 business days by DHL Express Worldwide or alike |
| Europe | 4 to 8 business days by DHL Express Worldwide or alike |
We do not ship to P.O. Boxes and APO/FPO addresses.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Raku Vibe is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Please save all packaging materials and damaged goods before filing a claim.
Make pictures of damaged package and goods. We pay an insurance on all our shipments, covering the price of the goods sent. If you received your order damaged, please email us the pictures of damaged package and goods no later than 3 business days after you received the package. We will open a case with the carrier and keep you posted of the development.
It may take 3 to 5 weeks to resolve such an issue.
Returns & Refunds
Our Refund Policy provides detailed information about options and procedures for returning your order.