Frequently Asked Questions
Order Processing Time
All orders are processed within 1-2 business days. Orders are shipped after the payment has been confirmed. If for any reason there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates
Shipping charges depend upon destination and package size. Shipping charges for your order will be calculated and displayed at checkout.
Customs, Duties, and Taxes
Raku Vibe is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
For details, visit our Shipping Policies Page.
We accept payments through PayPal
You may pay through PayPal without having a PayPal account, using your credit or debit card. If you have a PayPal account, you may pay from your account to ours. Whichever is more convenient to you.
We accept Apple Pay, credit and debit card payments through Stripe.
Stripe Inc. is a technology company that provides a powerful and secure platform for online payment processing. Founded in 2010, Stripe enables businesses to accept payments over the internet and manage transactions seamlessly.
These are our basic return and refund rules:
- Returns accepted for 15 days.
- Customer provides return shipping.
- A 5% restocking fee may apply.
- To be eligible for a return, your item must be in the same condition that you received it.
- Items sent back to us without first requesting a return will not be accepted.
For more details and for lost or damaged shipments, visit our Shipping Policies Page.